Lemon Spicy does not offer refunds on products due to change of mind. We will only offer a refund if the garment is faulty beyond repair or if an alternate size in the same style is unavailable for exchange. Please choose carefully - returns for exchange of size or style can only occur once.
For Australian returns, all exchange garments will need to be returned within 7 working days from the date of purchase.
For International returns, all claims must be lodged within 14 days from date of shipping.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
Item/s must not have been worn, washed or altered in any way.
Returns not abiding by this policy will be returned to sender.
Refunds will be issued excluding the original shipping cost.
How do I create a return?
Please fill out the Return Form and press 'submit' button.
Where do I send my return to?
We will provide you with the complete postal address when we allocate a returns authorisation number to you via email.
Print below details requested and ensure that you send this information back with your product/s.
Lemon Spicy cannot be held liable for the loss of your item/s being returned. We recommend using a registered or express postal service to return goods, and keeping a record of the tracking details.
- Full name
- Order number
- Phone number
- Reason of return
Are returns free?
The shipping cost incurred for returning item/s to Lemon Spicy for an exchange or refund are not covered or reimbursed by us.
International exchange shipping costs are not covered by Lemon Spicy. Please be aware of our policy before making a purchase.